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All our residents have high dependency and complex nursing needs. The dynamics of our staff reflect the high nursing and social needs of the residents and are the core element to providing a positive and therapeutic environment for residents care and wellbeing. We have caring and fully trained staff providing a high quality of care for our residents whilst specialising in understanding and delivering dementia care. We aim to retain residents’ dignity and independence, irrespective of the severity of one’s physical or cognitive impairment. To have skilled, sensitive care to enable individuals to achieve the highest possible quality of life.
We also contacted Healthwatch for their information about the service. Healthwatch is a consumer organisation that has statutory powers to ensure the voice of the consumer is strengthened and heard by those who commission, deliver and regulate health and care services. We used information the provider sent us in the Provider Information Return.
Clarendon Court Care Home
They are experienced in providing the best end of life support, helping people live as comfortably as possible during the last weeks or months of their lives. Langdale is a unique place which provides professional Nursing Care within a friendly and homely environment. We are sensitive that your decision for the need for nursing care involves a lot of change. It can mean giving up your home, reduced independence and moving to a place which is unfamiliar. Langdales’ staff will help to make this transition as smooth as possible by welcoming you, your family and friends. We sought feedback from commissioners that monitored the care and treatment of people using the service.
There is no charge whatsoever to appear in it, and we welcome a photo and descriptive text to enhance the presentation of your home. Just be aware that we do not provide housing or care services ourselves, so we cannot accept applications for housing and do not have any control over the services listed on our site. We have recently been able to open EAC Advice, a new 'housing options' advice service for older people.
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If you simply want to move to a more suitable non-retirement home, and need help or advice with this, our EAC Advice service is here to help you. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Ratings are provided by Care Quality Commission and reflects the most recent report for this care home, which was published on 25 April 2018. The busy buzz of the home atmosphere is both unique and addictive. Laughter permeates the walls and the love can be felt by all who stay and for those of you who walk into our doors of affection. The birth of Langdale was now and what better place to begin this beautiful journey than in a home that was quaint and set in the heart of a community, where everyone was and remains family.
The quality of the service was monitored through limited audits carried out by the management team and provider. These had not been effective at identifying the areas of concern we found. At this inspection we found the service remained requires improvement. This is the third time the service has been rated as requires improvement. Our National Housing for Older People Awards celebrate examples of successful retirement housing and housing-with-care.
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During this difficult year, the only thing that has kept my family's peace of mind is that Dad is being very well cared for. For me, this is the longest time of not being to see or talk to Dad in my life. The staff are absolutely brilliant and take time to reassure me about Dad and knowing all his needs are well looked after is very reassuring. I cannot praise Langdale House enough and I have recommended them on several occasions. Day care offers a friendly and stimulating home-away-from-home, for people who are still living at home and may need some additional support during the day. All Langdale Care Homes are dual registered for the provision of residential and nursing care.
Background to this inspection
Whilst it is quite common for an individual to be affected by a sensory impairment at some point in life’s journey, we believe that this does not need to impact the quality of life. Sometimes all we need are individuals that can connect with us on a deeper level. We believe this can be achieved by breaking down barriers through communicating in a dignified and respectful way, showing compassion and sensitivity for delicate matters.
To have social, emotional, religious, cultural, political and sexual needs accepted and respected. To have personal privacy respected and to be consulted about daily living arrangements in the home and participate in discussions about any proposed changes to those arrangements. To be fully informed in and fully informed about their individual assessment of care needs with in the multidisciplinary team. We reviewed records relating to the care of three people, medicines records and storage, the minutes of resident meetings and staff meetings. We also reviewed three staff recruitment records, staff training records, management audits and health and safety checks completed by the provider and arrangements for managing complaints.
We found three breaches of the Health and Social Care Act Regulations 2014. You can see what action we told the provider to take at the back of the full version of the report. People's health and well-being was monitored by staff and they were supported to access health professionals.
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Additional facilities are also common – for example hairdressing salons, hobby rooms and gyms. Organised activities will focus on helping residents maintain their health and wellbeing. See CQC's page explaining ratings for more details about ratings and inspection practices of care homes in England. Both our resident’s physical health and wellbeing are of paramount importance to us. And as such, our care planning process works with residents, their families and carers to ascertain their needs in terms of both medical care and complementary therapy too.
The service aimed to develop a positive ethos and an open culture. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the home supported this practice. Staff did not always have access to the supervision and training they required to work effectively in their roles. The manager told us they were working to develop more detailed staff training. People's care and support needs were monitored and reviewed to ensure care was provided in the way they needed. With a few exceptions, accommodation in a care home cannot be bought or rented like retirement housing.
We are committed to providing you with a high quality, homely, caring and safe environment. People were cared for by a staff team who were friendly, caring and compassionate. Positive relationships had been developed between people and staff.
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